Shipping policy

SHIPPING AREA

AROMAPET LLC currently ships only to eligible addresses within the United States. We do not currently offer international shipping.

FREE SHIPPING

Standard shipping is free on all eligible U.S. orders. No minimum purchase is required unless otherwise stated during a specific promotion.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after payment is successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from shipping and delivery time. Processing times may be extended during holidays, promotions, new product releases, or periods of unusually high order volume.

ESTIMATED DELIVERY

After an order has been processed and shipped, standard delivery typically takes 2–9 business days.

Delivery dates are estimates and are not guaranteed. Delays may occur due to carrier disruptions, severe weather, holidays, incorrect address information, or other circumstances outside our reasonable control.

If we cannot ship your order within the stated processing period, we will notify you and provide available options, which may include accepting a revised shipping date or canceling the affected order for a refund.

ORDER TRACKING

When tracking is available, customers will receive a shipping confirmation email containing the tracking details. Tracking information may take up to 48 hours to update after the carrier receives the package.

Please ensure that your email address is entered correctly during checkout.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting an order.

If you discover an address error, contact shopifyaromapet@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

AROMAPET LLC is not responsible for delivery delays, failed deliveries, or lost packages resulting from an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

LOST, STOLEN, OR MISSING PACKAGES

If tracking shows that your package was delivered but you cannot locate it, please:

* Check around the delivery location.

* Ask household members, neighbors, building management, or reception staff.

* Allow up to 48 hours, as some carriers may mark a package as delivered shortly before the actual delivery.

* Contact the shipping carrier using the tracking number.

If the package is still missing, email shopifyaromapet@gmail.com with your order number and tracking information. We will review the matter and assist with a carrier claim where appropriate.

AROMAPET LLC is not responsible for packages stolen after confirmed delivery. However, we will make reasonable efforts to assist customers in resolving delivery issues.

DAMAGED OR INCORRECT ORDERS

If an order arrives damaged, defective, incomplete, or incorrect, contact shopifyaromapet@gmail.com within 7 days of delivery.

Include:

* Your order number.

* A description of the issue.

* Clear photographs of the item, packaging, shipping label, and any visible damage.

Please retain the product and all original packaging until your claim has been reviewed. Approved claims may be resolved through a replacement, refund, or another appropriate solution.

CONTACT

For shipping questions, contact:

AROMAPET LLC
Email: shopifyaromapet@gmail.com