Refund policy
We want you to be satisfied with your AROMAPET purchase. Please review the following conditions before requesting a return.
30-DAY RETURN PERIOD
You may request a return within 30 days after the date your order was delivered.
To qualify for a return, the product must be:
* Unopened.
* Unused.
* Unaltered.
* In its original packaging.
* In the same condition in which it was received.
* Accompanied by proof of purchase or the applicable order number.
For health, hygiene, safety, and quality-control reasons, opened or used grooming, cosmetic, fragrance, or personal-care products cannot be returned unless the product arrived damaged, defective, or incorrect.
HOW TO REQUEST A RETURN
Before sending any product back,
email: shopifyaromapet@gmail.com
* Your full name.
* Order number.
* Product you wish to return.
* Reason for the return.
* Photographs, if the item is damaged, defective, or incorrect.
If the return is approved, we will provide return instructions and the applicable return address.
Do not send products to our corporate or registered business address unless we specifically instruct you to do so. Returns sent without prior authorization, or sent to an unauthorized address, may not be accepted or refunded.
RETURN SHIPPING
For standard returns, including a change of mind or an unwanted product, the customer is responsible for return shipping costs.
Original shipping charges, if any, are non-refundable unless required by law. AROMAPET currently provides free standard shipping on eligible U.S. orders.
If the product is confirmed to be damaged, defective, or incorrect, AROMAPET LLC will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.
We recommend using a trackable shipping method and retaining your shipping receipt. We are not responsible for returned packages that are lost or damaged in transit.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Inspect your order promptly after delivery.
If you receive a damaged, defective, incomplete, or incorrect product, contact us within 7 days of delivery at [shopifyaromapet@gmail.com](mailto:shopifyaromapet@gmail.com).
Please include your order number and clear photographs of:
* The product.
* The outer packaging.
* The shipping label.
* The damage or issue.
Please do not discard the product or packaging until we complete our review.
NON-RETURNABLE ITEMS
The following items are not eligible for return unless they arrived damaged, defective, or incorrect:
* Opened or used products.
* Products without their original packaging.
* Products returned more than 30 days after delivery.
* Products marked “Final Sale” or otherwise identified as non-returnable before purchase.
* Gift cards.
* Free gifts, samples, promotional items, or products received at no charge.
* Products damaged through misuse, improper storage, negligence, or failure to follow product instructions.
EXCHANGES
We do not guarantee direct exchanges. The fastest way to receive a different product is to return the eligible original product, receive approval and a refund, and place a new order.
REFUND PROCESS
After we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.
We cannot issue a refund to a different payment method.
If more than 15 business days have passed since we confirmed that your refund was processed, contact [shopifyaromapet@gmail.com](mailto:shopifyaromapet@gmail.com).
ORDER CANCELLATIONS
To request cancellation, email us as soon as possible. We will make reasonable efforts to cancel an order that has not yet entered processing or shipped.
Once an order has been processed or shipped, it cannot be canceled and must follow the standard return process. Sending a cancellation request does not guarantee that the order can be stopped.
REFUSED OR UNDELIVERABLE ORDERS
Orders returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue caused by the customer may be refunded after the products are returned and inspected.
Any actual return, redirection, or reshipping charges imposed by the carrier may be deducted from the refund where permitted by law.
CONTACT
For all return and refund requests, contact:
AROMAPET LLC
Email: shopifyaromapet@gmail.com