Privacy policy
This Privacy Policy describes how AROMAPET LLC (“AROMAPET,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase, or otherwise communicate with us through our online store (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect the following categories of personal information:
* Contact information, including your name, email address, billing address, shipping address, and any information submitted through our contact forms.
* Order information, including products purchased, order history, payment status, shipping details, returns, refunds, and exchanges.
* Payment information. Payments are processed securely by Shopify and other authorized payment providers. We do not directly store complete credit or debit card numbers.
* Account information, including usernames, passwords, saved addresses, and account preferences, if you create a customer account.
* Device and usage information, including your IP address, browser type, device information, cookie identifiers, pages viewed, referring websites, and interactions with our store.
* Customer service information, including messages, reviews, questions, complaints, photographs, and other information you choose to provide.
HOW WE COLLECT INFORMATION
We may collect personal information:
* Directly from you when you place an order, create an account, subscribe to marketing communications, contact us, request a return, or submit information through our store.
* Automatically through cookies, pixels, analytics tools, and similar technologies.
* From service providers and business partners, including Shopify, payment processors, shipping providers, analytics providers, advertising partners, and fraud-prevention services.
HOW WE USE YOUR INFORMATION
We may use personal information to:
* Process, fulfill, ship, and deliver orders.
* Process payments, returns, refunds, and exchanges.
* Communicate with you about orders, products, customer service requests, and policy updates.
* Operate, maintain, personalize, and improve our store and Services.
* Detect and prevent fraud, unauthorized transactions, security incidents, and unlawful activity.
* Provide advertising and marketing, where permitted by law.
* Measure the effectiveness of our advertising and marketing campaigns.
* Comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
* Protect our legal rights, customers, business, and Services.
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the Services, improve performance, prevent fraud, and provide relevant advertising.
You can manage cookies through your browser settings and, where available, through our cookie or privacy settings. Blocking certain cookies may affect the availability or functionality of parts of the store.
HOW WE DISCLOSE INFORMATION
We may disclose personal information to:
* Shopify, which hosts and operates our online store.
* Payment processors, fulfillment partners, shipping carriers, customer support providers, IT providers, analytics providers, marketing platforms, and other vendors that help us operate our business.
* Advertising and business partners, subject to applicable privacy laws and your privacy choices.
* Professional advisers, including attorneys, accountants, insurers, and auditors.
* Government authorities or other parties when required by law or when reasonably necessary to protect our rights, customers, business, or Services.
* A buyer, investor, successor, or other relevant party in connection with a merger, financing, reorganization, sale of assets, or similar business transaction.
We do not sell personal information for money. However, some advertising or analytics activities may be considered “selling,” “sharing,” or targeted advertising under certain U.S. state privacy laws.
YOUR PRIVACY RIGHTS
Depending on your state of residence and subject to applicable legal exceptions, you may have the right to:
* Request access to the personal information we maintain about you.
* Request correction of inaccurate personal information.
* Request deletion of your personal information.
* Request a portable copy of certain personal information.
* Opt out of certain targeted advertising, sales, or sharing of personal information.
* Limit certain uses of sensitive personal information, where applicable.
* Appeal a decision concerning a privacy request.
* Be free from unlawful discrimination for exercising your privacy rights.
To submit a privacy request, email shopifyaromapet@gmail.com with the subject line “Privacy Request.” We may need to verify your identity before processing your request. An authorized agent may submit a request where permitted by applicable law, subject to appropriate verification.
You may also use any “Your Privacy Choices,” cookie preferences, or opt-out link made available on our store.
MARKETING COMMUNICATIONS
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email. Even after unsubscribing, we may continue sending non-promotional communications regarding orders, transactions, accounts, or customer service matters.
DATA RETENTION
We retain personal information for as long as reasonably necessary to provide the Services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.
DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
CHILDREN’S PRIVACY
Our Services are not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.
THIRD-PARTY LINKS
Our store may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal obligations, or Services. The updated policy will be posted on this page with a revised “Last updated” date.
CONTACT US
For questions, privacy requests, or concerns regarding this Privacy Policy,
contact:
AROMAPET LLC
1007 N Orange St., 4th Floor, Suite 3482
Wilmington, DE 19801
New Castle County, United States
Email: shopifyaromapet@gmail.com