Frequently Asked Questions

Find answers to common questions about Aroma Pet products, orders, shipping, returns, and customer support. If you still need help, our team is happy to assist you by email.

Products

What type of pet products does Aroma Pet offer?

Aroma Pet offers thoughtfully crafted pet-care products focused on everyday grooming, skin, coat, paw, and overall pet-care needs.

Are Aroma Pet products suitable for all dogs?

Our products are designed with everyday pet care in mind, but every pet is different. Please review the individual product description and directions before use. If your pet has specific sensitivities or a special condition, consult your veterinarian before introducing a new product.

How should I use Aroma Pet grooming products?

Usage instructions can vary by product. Always follow the directions provided on the individual product page and product packaging for the best experience.

Can I use Aroma Pet products regularly?

Many of our products are designed for regular grooming and everyday care. The recommended frequency may vary depending on the specific product, your pet’s coat, and their individual needs.

Orders

How can I place an order?

Simply browse our store, select the product you want, add it to your cart, and complete checkout using the available payment options.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, contact us as soon as possible. Once an order has entered processing or shipping, changes or cancellations may no longer be possible.

How can I check my order status?

Once your order has been processed and shipped, you may receive tracking information through the email address provided during checkout.

Shipping

How long does shipping take?

Shipping times can vary depending on your location, order processing, and the shipping method available for your order. Please refer to our Shipping Policy for the latest details.

Will I receive tracking information?

When tracking is available for your order, tracking information will be provided through the email address associated with your order.

What should I do if my order arrives damaged?

If your order arrives damaged, contact us as soon as possible with your order number and relevant photos of the package and product. Our support team will review the issue and guide you through the next steps.

Returns & Refunds

Do you accept returns?

Returns may be accepted according to our Return & Refund Policy. All returns require prior authorization, so please contact us before sending anything back.

How do I request a return?

Email shopifyaromapet@gmail.com with your order number and the email address used to place the order. If your return is approved, we will provide the appropriate return instructions and return address.

Can I send my return to the Aroma Pet business address?

No. Please do not send returns to our business address. Returns require prior authorization, and an approved return will receive specific return instructions and a return address from our team.

Will unauthorized returns be refunded?

Unauthorized returns may not be accepted or refunded. Please contact our support team before sending any return.

Customer Support

How can I contact Aroma Pet?

You can reach our customer support team by email at shopifyaromapet@gmail.com.

How quickly will I receive a response?

We aim to respond to customer support emails within 1–2 business days.

What information should I include when contacting support?

To help us assist you quickly, please include your order number and the email address used to place your order, along with a clear description of your question or issue.

Still Have Questions?

We’re here to help. If you can’t find the answer you’re looking for, contact our customer support team at shopifyaromapet@gmail.com, and we’ll be happy to assist you.